Web Help Desk Free 10.1.3.4 Mac OS X

Web Help Desk Free 10.1.3.4 Mac OS X | 114MB

WebHelp Desk Free offers an industry leading web-based help desk softwarefeature set that allows you to track and fulfill all of your technicalsupport trouble tickets and customer service requests with ease, allthrough an intuitive web-based technician interface, iPhone web-app,customer support web portal, email-to-ticket conversion, and 2-way emailintegration.

Features:

Mac OS X Help Desk Software Solution
Web-based Client UI - Zero Footprint
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
LDAP / Active Directory Synchronization
Knowledge-base Management
Two-Way E-Mail Correspondence
Service Level Agreement (SLA) Alerts
Reporting Included

Whats New:

Version 10.1.3.4:

Fixes link in e-mail message for setting status to Closed to be hidden when specified by the recipients Tech Permission.
Improves compatibility with servers that do not implement the IMAP specification correctly.
Fixes various rendering issues under certain browsers.
Fixes problem preventing single-tech Pro licenses from creating more than one session. more...

Requirements:

PPC / Intel, Mac OS X Server 10.4 or later.

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